Patient Reference Group and patient survey 2011/12
Tuesday 31 January 2012
Along with Department of Health guidelines, we are setting up a patient reference group to give us feedback on the quality of our services and tell us where we can improve.
Our aim is to reach a wide range of registered patients from all backgrounds so we get views from across our population. To make it as easy as possible for you, it can be virtual (email) and in person (a meeting).
What will be involved?
The main role of the group is to give us feedback through a survey. It asks patients a series of simple questions about how we are doing.
We want to pose the right questions, so the group will be asked to tell us what questions we should be asking. We will collate the answers and then set up a meeting (both by email and face to face) to discuss the results and to decide on an action plan to improve any areas identified.
What will I have to do?
If you are interested in helping us to improve, simply fill in a small slip from reception (or on our website) and return it to us.
Your Questions Answered
Q Why are you asking people for their contact details?
A We want to talk to people about the surgery and how well we are doing to identify areas for improvement.
Q Will my doctor see this information?
A No. It is purely to contact patients to ask them questions about the surgery and how well we are doing. Your doctor will only see the overall results.
Q Will the questions you ask me be medical or personal?
A General questions about the practice, how we are proving services and what we can do to improve them.
Q Who else will be able to access my contact details?
A No one beyond the practice as we fully comply with data protection rules.
Q How often will you contact me?
A Not very often (at least once per year).
Q What is a patient representative group?
A It is a group of volunteer patients who are involved in shaping the services to patients.
Q Do I have to take part in the group?
A No, but if you change your mind, please let us know.
Q What if I no longer wish to be on the contact list or I leave the surgery?
A We will ask you to let us know if you do not wish to receive further messages and that is fine.
Q Who do I contact if I have further questions?
A The Practice Manager, Mr Julian Saul.
If you are able to help, please complete the attached form called Patient reference group and return to The Practice Manage, Julian Saul. Thank you
